Duval County, home to Jacksonville and Florida's largest city by population, hosts the Gateway Service Center — a regional DCF hub that also serves several smaller neighboring counties including Baker, Bradford, Clay, Nassau, and Union.
Assistance available in Duval County
🛒 SNAP Food Stamps
SNAP provides monthly food benefits on an EBT card. Florida households generally qualify with gross income at or below 200% of the Federal Poverty Level, with deductions for housing, child care, and medical costs for elderly or disabled household members reducing countable income further.
Duval County applicants apply through ACCESS Florida online, by mail, or in person at the Gateway Service Center in Jacksonville, the regional hub for several First Coast counties.
🩺 Medicaid
Florida Medicaid income limits vary sharply by category — children and pregnant women qualify at higher income levels than parents or other adults, since Florida has not expanded Medicaid under the ACA. Seniors and people with disabilities may qualify through separate long-term care pathways with different rules.
Duval County Medicaid applications are processed through the Gateway Service Center, or online via ACCESS Florida.
🏠 Housing Assistance
The Jacksonville Housing Authority, located at 1300 N. Broad Street, manages public housing and Housing Choice Vouchers (Section 8) for Duval County, one of Florida's largest urban housing agencies.
Waitlists for Section 8 vouchers commonly close for extended periods due to high demand. Check directly with the housing authority for current waitlist status before assuming a program is unavailable.
💵 Cash Assistance (TCA)
Temporary Cash Assistance provides monthly payments to families with children under 18 (or under 19 if a full-time high school student). Households must have countable assets at or below $2,000, and adults face a lifetime limit of 48 months of benefits with work or job-training requirements unless exempt.
Duval County TCA applications go through the Gateway Service Center and the ACCESS Florida system, same as SNAP and Medicaid.
Duval County contact information
Gateway Service Center
5000-1 Norwood Avenue, Jacksonville, FL 32208
Serves Duval County and acts as the regional hub for Baker, Bradford, Clay, Nassau, and Union counties as well.
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. (call ahead to confirm)
Statewide Contact Numbers
ACCESS Customer Call Center: 1-850-300-4323
General DCF/SNAP helpline: 1-866-762-2237
Elder & disability long-term care (Medicaid): 1-800-963-5337
Florida Relay (deaf/hard of hearing): 711
How to apply for benefits in Duval County
- Create an ACCESS Florida account at myflorida.com/accessflorida to apply for SNAP, Medicaid, or Temporary Cash Assistance online.
- Gather documents — photo ID, proof of income (pay stubs or benefit letters), proof of residency, and Social Security numbers for household members.
- Complete the interview — most applications include a phone interview with a DCF caseworker serving Duval County.
- For housing assistance, contact Jacksonville Housing Authority directly — this is a separate application from ACCESS Florida.
- Watch for your decision and renewal notices — most certification periods last 6–12 months, and DCF mails a renewal reminder before they expire.